VIRTUAL
VOICE ASSISTANT
Integrates into your PBX, website, or app to manage inbound and outbound calls autonomously and seamlessly with zero wait times, connecting directly to your CRM/ERP.
INBOUND CALLS
Immediate answering with official institutional greeting and AI transparency disclosure, identifying the core intent to route the conversation with surgical accuracy.
Information Request
Evaluates the caller inquiry and provides grounded answers from authenticated company documentation. If the query exceeds its bounds, it escalates to the receptionist.
Commercial Triage
Intelligently filters out unsolicited cold calls and vendor proposals, recording contact details and summarizing the offer via email to purchasing without interrupting staff.
Receptionist Escalation
Guarantees regulatory compliance by bridging the call to a human operator in under three minutes whenever explicitly requested or when detecting a critical scenario.
Availability Routing
Checks the recipient calendar in real time, places an internal call to announce the caller and query, and if unavailable, prioritizes critical issues or takes an accurate message.
REAL-TIME IN-CALL WORKFLOWS
Autonomous operations executed in live real time while the caller speaks, seamlessly linked with core corporate backends.
Tier-1 Technical Support
Resolves common diagnostic issues by guiding the user through official manuals. For complex failures, transfers the call to a specialist or creates a ticket live, providing the tracking number and sending an email confirmation.
Appointments & Bookings
Coordinates calendars in real time for commercial visits, interviews, and hospitality or entertainment reservations with natural language. If a deposit or reservation fee is required, instantly emails a secure payment link.
Incident & Claim Processing
Connects to the ERP/CRM to inspect order tracking, initiate product returns, register formal claims, or verify outstanding invoices, generating duplicates or signed contracts straight to the caller inbox.
OUTBOUND CALLS
Proactive placement of scheduled calls with natural inflection to re-engage customers, verify high-risk transactions, and qualify warm sales leads.
Appointment Confirmation
Calls clients ahead of scheduled appointments (24–48 hours) to re-confirm attendance. If cancelled, it immediately frees up the calendar slot and reschedules.
Satisfaction Surveys
Calls courteously after delivery or service completion. Collects numerical NPS scores, transcribes feedback in CRM, and flags dissatisfied customers immediately.
Outbound
Calls
Security Verification
Upon unusual activity (high-volume orders, bank account updates, or cancellation requests), places an immediate validation call to verify transaction authenticity.
Commercial Follow-Up
Follows up immediately when a lead submits a web form. Qualifies interest, answers questions, and schedules a demo with sales before the opportunity goes cold.