EMAIL
AUTOMATION
Organizes, responds to, and protects your corporate email accounts (info@, support@, admin@), eliminating manual triage and safeguarding your business against cyber fraud and data leaks.
EMAIL CLASSIFICATION
Smart triage that reads, interprets, and tags every incoming email in milliseconds, routing critical requests to the right team without human intervention.
Semantic Triage and Automatic Message Routing
Inbox Cleaning
The system separates all advertising, spam, and automated notifications that saturate these generic mailboxes. These emails are archived directly into secondary folders, ensuring the main inbox remains clean and only displays messages genuinely requiring human response.
View filtering protocolRecipient Distribution
Once classified, the email arrives directly at the appropriate person or department. Prospective client inquiries go to sales, technical issues go to support, and estimates or invoices go to administration. Thus, each professional finds only correspondence relevant to their role.
View routing rulesADVANCED RESPONSE & REQUEST MANAGEMENT
This solution acts as a frontline operational filter for any incoming customer email, whether requests, complaints, or incidents. The AI reads and understands context to determine the appropriate action or response.
Additional Information Request
If it detects missing essential information to process a case—such as a customer ID, reference, detailed problem description, or incident photo—the system sends a personalized email requesting those specific elements. The thread reaches human staff only when fully completed and ready for resolution.
Immediate First-Level Resolution
When an email raises a common question, standard complaint, or technical issue already documented in the company knowledge base, the AI executes direct resolution by sending exact instructions, support links, or troubleshooting steps. If the customer does not reply further, the case is archived.
Ticket Opening & Priority Assignment
The system interacts with internal management tools, registering the request in the CRM or support system, generating the ticket, and replying with the case reference number or assigned department. Additionally, it evaluates message tone and urgency to correctly position it in the team's work queue.
ADVANCED PROTECTION AGAINST PHISHING & DIGITAL FRAUD
Traditional email filters fail against social engineering and business context attacks because they lack infected files or suspicious links. This security layer analyzes language and message behavior to intercept fraud before reaching the user.
Semantic and Behavioral Inspection of Inbound Messages
Hello Charles,
I am writing to you directly regarding a matter of strict confidentiality and utmost urgency. We are closing the equipment purchase for the new warehouse and need to wire payment today before banking cutoff.
The vendor has sent the invoice with revised wire instructions. Please execute an immediate bank wire transfer to the new account number:
"Do not call my usual extension as I am in investor meetings. Confirm via this same thread once the funds are sent."
Albert Martin · Executive Office
CEO Fraud & False Urgency Interception
The system evaluates tone and structure of critical requests, such as confidential wire orders or sensitive data requests simulating C-level executive origin. AI analyzes wording to uncover unusual time pressure or unexpected communication channel changes betraying spoofing.
Bank Account & Vendor Change Validation
This function inspects any inbound email requesting payment modifications, bank account updates, or IBAN alterations within attached invoices. The system internally and automatically cross-checks message details against that vendor's historical financial and billing records.
Identity Spoofing Identification
This tool identifies emails using advanced visual spoofing techniques, such as registering web domains nearly identical to actual clients or partners (changing a single letter). The system tracks sending server origin and domain age to unmask real sender identity.
Upon detecting any of these anomalies, the system automatically removes the email from the user's inbox and diverts it to a protected email server space, freezing the message and inactivating all links to prevent accidental clicks.
PREVENTION OF CONFIDENTIAL INFORMATION
& PERSONAL DATA EXPOSURE
This solution acts as an intelligent filter analyzing outbound emails leaving the organization. AI understands message and document meaning before leaving the server to intercept human error or erroneous transmissions.
Semantic Inspection of Outbound Messages and Documents
Hello Mark,
I am forwarding a summary of executive salary and bank details for the compensation report before sending the complete file:
• ID 00.123.456-X (Fictitious) — Helen Ramos — €65,000/yr — IBAN ES00 0000 0000 0000 0000 0000
• ID 00.987.654-Y (Fictitious) — Mark Gil — €72,000/yr — IBAN ES00 0000 0000 0000 0000 0000
Attached Excel file contains the full roster with payroll, categories, and tax withholdings for all personnel.
Lucy Vargas · Human Resources Department
Personal Data Exposure
AI analyzes email body and attachments (PDF or Excel). The system identifies payroll, medical records, ID documents, or financial data protected by privacy regulations.
Recipient Control & Cross-Sending
Validates whether the external recipient or destination domain is authorized to receive the detected information type.
Encryption Verification
Checks whether messages or sensitive documents travel with required encryption level or password protection.
Corporate Confidential Information Leakage
Detects transmission of strategic company assets, such as business plans, IP, source code, or preferential rates. Evaluates content semantics to ensure critical information does not leave without authorization.
Upon detecting any of these anomalies, the system automatically removes the email from the user's outbox and diverts it to a protected server space, freezing the message.